Call tracking
Callibri
The provider states that MultiTreking includes call tracking, email tracking, call recording, and speech analytics. Callibri lists a price for MultiTreking, while its package page and a separate tariff page give other pricing details; buyers should establish which tariff applies before choosing.
For media buyers comparing call and email tracking, the practical question is whether the package structure fits their projects and the number types they need.
Editorial review based on public sources, without hands-on testing; facts checked on 2026-10-31.
This page contains no partner link to this service.
- Logo
All logos are trademarks of their holders, displayed solely to show which service is meant.- Name
- Callibri
- Category
- Call tracking
- Official site
- callibri.ru · No link provided
- Facts checked
What the MultiTracking package lists
Callibri’s package and pricing pages list these capacity and license terms, checked on 2026-10-31.
- S+: 2 replacement numbers, 2 replacement emails, and up to 200 daily visits.
- M: 5 replacement numbers, 10 replacement emails, and up to 500 daily visits.
- L: 15 replacement numbers, 30 replacement emails, and up to 1,500 daily visits.
- License periods: 30, 90, 180, or 360 days.
- Project assignment: the page says any number of packages can connect to one project.
What each MultiTracking page charges
Callibri’s pages display three different MultiTracking price references; their differing figures should be checked against the tariff offered at purchase.
- Callibri homepage — MultiTreking: 1,950 RUB — checked 2026-10-31.
- MultiTracking pricing page — S+, M, and L: 3,150 RUB, 6,750 RUB, and 16,200 RUB for 30 days — checked 2026-10-31.
- Callibri crisis page — MultiTracking starting tariff: 1,500 RUB for 30 days — checked 2026-10-31.
Separately priced extras include replacement email beyond the package and outgoing SMS, while speech analytics has its own package price.
- Replacement email beyond the package: 100 ₽ per email for 30 days, according to the pricing page, checked 2026-10-31.
- Outgoing SMS: a 200-message package for 500 ₽, according to the pricing page, checked 2026-10-31.
- Speech analytics: 3,000 ₽ for a package of 3,000 minutes, according to the pricing page, checked 2026-10-31.
- Redirect minutes for regional and mobile number packages: 2.1 ₽ per minute beyond the included allowance, according to the pricing page, checked 2026-10-31.
Callibri says it provides additional months of service with CRM-chat and MultiTracking licenses. The pricing page lists payment by bank transfer from a legal entity or bank card from an individual.
What MultiTreking includes
Callibri describes MultiTreking as covering call and email tracking, call recording, and speech analytics. Its package page also lists call recording and storage, plus CRM and web analytics integrations among package features.
The service pages include call and form tracking among the stated capabilities. Callibri also lists 8 800/8 804 numbers alongside call tracking, email tracking, and speech analytics.
Callibri says its services can be used separately or together. That distinction matters for buyers deciding whether to combine tracking with other Callibri services or keep those functions separate.
Which questions belong with support
Ask support to match the project structure to the package rules before settling on a package: one package serves one project and cannot be split, while multiple packages can be connected to one project.
Clarify the number composition in writing. Callibri’s pricing page limits each package to numbers from one city, 8 800/8 804 numbers, or mobile numbers; ask which category fits the intended campaign.
For static call tracking, ask whether package S fits the specific use case, since Callibri says only package S is suitable for static tracking. If offline channels are involved, ask how separate packages would be allocated, as each offline channel requires its own package.
For integrations, confirm whether the required CRM and analytics connections are included in the selected arrangement; Callibri lists integrations with analytics platforms, messengers, social networks, and CRM systems. Its documentation also includes API and webhook guides, which are useful references to request when checking a planned connection.
How Callibri brings inquiries together
Callibri describes its end-to-end analytics as combining website inquiry data with CRM and advertising-platform data. This is a separate stated function from MultiTreking, which Callibri lists for call and form tracking.
CRM-chat has a different role: Callibri says it brings together messengers, social networks, and classifieds, and includes a chatbot for sales outside working hours. The provider also says CRM-chat can initiate WhatsApp messages and operate outside a CRM.
For teams handling incoming conversations, Callibri says messages from social networks and messengers can be answered from one Callibri account. It also lists a CRM-chat mobile application for managers working remotely.
These descriptions outline separate parts of the service set: tracking and analytics for inquiries, and CRM-chat for messaging functions. Buyers comparing them should verify which functions belong in the chosen package and which require a separate service.
Which stated conditions support planning
- MultiTreking lists call and email tracking alongside recording and speech analytics, giving buyers several tracking functions to assess together.
- The package page says each MultiTracking package includes CRM and web analytics integrations.
- Callibri says its help center provides step-by-step instructions and solutions to common service problems.
Which package rules narrow the choice
Callibri’s package rules restrict both number composition and how packages are assigned. The pricing page says a package can contain numbers from one city, 8 800/8 804 numbers, or mobile numbers; each package applies to one project and cannot be split.
- Static call tracking is limited to package S, and each offline channel requires a separate package.
- Callibri charges separately for replacement email beyond the package and redirect minutes beyond the included allowance, according to its pricing page.
- The pricing references differ across Callibri pages, so buyers should verify the tariff presented for their purchase.
- SmartSMS requires a Russian legal entity and consent from recipients, and the service is limited to subscribers in Russia.
See “What we could not confirm” for the remaining open commercial and operating details.
Which tracking terms should alternatives match
When comparing call and email tracking services, match the number types and geographic coverage to the intended campaigns. Check project and package capacity, integration scope, separately charged items, data-retention terms, and the support channels offered.
Who can work within these package terms
Fit depends on whether a buyer’s project structure, required tracking, and selected number category match Callibri’s package rules.
Callibri says its services are suitable for companies of any size and industry. That is the provider’s broad positioning; buyers still need to compare their own project and payment arrangements with the listed terms. Callibri lists bank transfer for legal entities and bank card payment for individuals.
What we could not confirm
- Number coverage: full country, city, and number-type availability
- Tracking operation: attribution method, routing behavior, and report presentation
- Data handling: retention periods, storage controls, and deletion terms
- Commercial terms: billing cadence, renewal, cancellation, and price reconciliation
- Support scope: escalation process beyond the stated reply-time information
What the package and support pages answer
Can packages be combined on one project?
Callibri says multiple packages can be connected to one project, while each individual package remains assigned to a single project and cannot be split. Buyers should distinguish combining packages from dividing one package across projects when discussing account structure with the provider.
Which arrangement covers static call tracking?
Callibri identifies package S as suitable for static call tracking. The pricing page also says each offline channel requires a separate package, so buyers planning offline sources should ask how those packages fit their project structure.
What happens when the included redirect minutes are exceeded?
Callibri lists a separate charge for redirect minutes beyond the included allowance for regional and mobile number packages. The applicable amount is stated on the pricing page; check that the purchase terms match the selected number package.
Which payment routes does the pricing page list?
Callibri lists bank transfer from a legal entity and bank card payment from an individual. The buyer’s payment route should be matched to the purchasing entity before confirming the package.
How can buyers contact support?
Callibri says support is available by phone, chat, or messenger. Its help page also says chat replies arrive within 5 minutes, and the MultiTracking pricing page lists 24/7 support.
Are the terms clear enough to try
Fits if… the project structure and required number category align with the package rules, and the applicable tariff is clear before purchase.
Probably not if… the buyer needs one package divided across projects or relies on static tracking outside the stated package condition.
Main risk… is choosing before resolving the pricing differences and confirming how the number and project terms apply to the intended setup.
Sources
Below are the public pages behind the facts above, together with the date each one was read.
- callibri.ruchecked
- callibri.ru/multitracking/pricechecked
- callibri.ru/solutions/crisis2022checked
- callibri.ru/solutionschecked
- callibri.ru/helpchecked
- callibri.ru/smart-smschecked
Notes on the making of this review
Editorial team of Profile Workshop. Profile Workshop compiled this page from the public sources above as they stood on 2026-10-31. We did not test the service ourselves. We revise the text whenever those sources are updated.
Last updated:
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