Call tracking
Call Tracking
Call Tracking’s operating terms combine the vendor’s advertised call and end-to-end analytics with invoice deadlines and suspension rights. The agreement requires payment within three working days of an invoice, and allows the vendor to suspend use while payment remains outstanding. A buyer who misses the deadline therefore faces a contract condition, not just a pricing question.
Business owners, marketers, and product managers are the audiences the vendor names; buyers in those roles may want to clarify plan scope and license terms before registering.
Editorial review based on public sources, without hands-on testing; facts checked on 2026-10-31.
This page contains no partner link to this service.
- Logo
All logos are trademarks of their holders, displayed solely to show which service is meant.- Name
- Call Tracking
- Category
- Call tracking
- Official site
- calltracking.ru · No link provided
- Facts checked
What do the four plans name?
The vendor’s homepage and pricing page list these plan scopes and terms, checked 2026-10-31.
- Start: call tracking for up to 150 daily website visitors; from 4,250 ₽ per month (vendor homepage, checked 2026-10-31).
- Lite: call tracking for up to 550 daily website visitors; from 5,650 ₽ per month (vendor homepage, checked 2026-10-31).
- Pro: end-to-end analytics and call tracking for up to 1,500 daily website visitors; from 11,890 ₽ per month (vendor homepage, checked 2026-10-31).
- Premium: all-tracking modules; from 13,290 ₽ per month (vendor homepage, checked 2026-10-31).
- Support: a personal manager and support seven days a week across all listed plans (vendor homepage, checked 2026-10-31).
- Availability: the vendor says call tracking covers 63 regions of Russia (pricing page, checked 2026-10-31).
What do Start and Pro charge?
The vendor’s homepage gives starting monthly prices, with the visitor allowance and tracking scope differing by plan. The provider lists Start at 4,250 ₽ per month with call tracking for up to 150 daily website visitors; the homepage lists Lite at 5,650 ₽ per month with call tracking for up to 550 daily website visitors. The homepage lists Pro at 11,890 ₽ per month, with end-to-end analytics and call tracking for up to 1,500 daily website visitors.
The provider’s homepage lists Premium at 13,290 ₽ per month and describes it as including all-tracking modules. The pricing page lists discounts for payment periods of 3, 6, or 12 months, while one month is the listed option without a discount.
The pricing page states that its virtual PBX package and one full month’s subscription cost 1 ruble. The agreement says adaptation and modification services cost extra, and license fees follow the vendor’s tariffs. It also requires payment within three working days of invoice issue.
Which inquiries can tracking cover?
The vendor describes tracking across calls, email, forms, chats, messengers, and callback requests. For calls, its listed tools include dynamic and static tracking, virtual numbers, recording, and tagging; the pricing page says call tracking identifies advertising sources behind calls.
Email tracking uses email substitution to identify the advertising source associated with a customer, while form tracking covers advertising leads and website forms, including forms embedded through iframes. The vendor also lists lead tracking from Telegram, WhatsApp, and website online chats, plus advertising-source tracking for callback-widget requests.
SMS notifications, AI tagging, call recording, and call transcription are listed as additional services. The vendor says its end-to-end analytics analyzes marketing and sales using 63 or more indicators.
What should support explain before registration?
Ask support to specify which tracking modules belong to the tariff under consideration; the plan descriptions name different scopes, while the agreement places license fees under the vendor’s tariffs. Buyers may also want a written estimate for adaptation or modification work, since the agreement treats those services as extra-fee items.
Clarify how invoices are issued and when the payment period begins, because the agreement measures its deadline from invoice issue. Ask what notice must contain and how termination timing affects the reporting period; the agreement sets a deadline before that period ends.
The refund clause turns on whether license rights were accepted and whether termination resulted from the vendor’s breach. Ask support to explain how those conditions apply to the account and its payments, rather than relying on a general summary of the offer. The vendor states that technical support is available by email and through an online collection of instructions.
How do integrations feed reports?
The vendor names chat-source attribution through Bitrix24, JivoChat, LiveChat, and Venyoo. It also states that the service has 27+ free integrations and an open API. Personal-account reports can be exported to Power BI, according to the vendor.
The agreement describes the software as an end-to-end analytics program provided through the vendor’s website without downloading a distribution. Access is electronic, and the license is non-exclusive. The vendor says the software is intended to automate data collection, planning, and analysis of marketing campaigns.
Setup is stated to take 12 minutes, and the vendor says switching from another service does not lose data. These are vendor claims; buyers can ask support what setup covers and what data-transfer conditions apply to their own integration. The vendor points to email support and an online collection of instructions for technical assistance.
Which stated terms aid planning?
- The stated tracking scope spans calls, email, forms, chats, messengers, and callback requests, so buyers handling several inquiry types can assess them together.
- The homepage names Bitrix24, JivoChat, LiveChat, and Venyoo for chat-source attribution, giving buyers specific integrations to check against their workflow.
- The vendor says all listed plans include a personal manager and support seven days a week.
- The vendor states that call tracking is available in 63 regions of Russia, which gives buyers a stated regional scope to compare with their target market.
Which agreement conditions narrow use?
The agreement narrows use through extra charges, payment deadlines, termination rights, and service-continuity conditions. The vendor’s offer sets out these terms in its license agreement.
- Adaptation and modification work carries an extra fee, and license fees follow the vendor’s tariffs.
- The licensee must pay an invoice within three working days of issue. The vendor may suspend software use while a payment remains unpaid, and may terminate the agreement if payment is more than five working days late.
- Termination notice must reach the vendor no later than two working days before the reporting period ends. Paid license fees for accepted rights are non-refundable unless termination results from the vendor’s breach.
- Access is available around the clock except during technical work. The agreement describes the software as provided “as is” and excludes commitments to uninterrupted, reliable, error-free access.
Several details are missing; they are listed under What we could not confirm.
Which tracking terms should alternatives match?
Compare providers against the same operational criteria: number types and country coverage, attribution across inquiry channels, call recording and routing, integrations, API access, and retention periods. Also compare plan scope, per-number charges, and support terms; these determine what the stated price covers and what buyers must arrange separately.
Who fits the visitor-based plans?
The vendor presents the service to business owners, marketers, and product managers. Buyers in those roles can compare the plans by their stated tracking scope and daily visitor allowances, rather than treating the plan names as interchangeable.
Start and Lite list call tracking, while Pro adds end-to-end analytics; Premium is described as including all-tracking modules. Match the expected workload to the relevant allowance and confirm which modules the chosen tariff includes before registering.
What we could not confirm
- Base account page: page content was not read.
- Number types and country coverage beyond stated Russian regions.
- Per-number pricing and detailed call-routing options.
- Retention periods for recordings, transcripts, and analytics.
- Detailed API documentation and integration-specific requirements or limits.
- Plan-by-plan allocation of tracking modules.
- Support response times and technical-work service levels.
- Eligibility conditions for the virtual PBX package and one-ruble offer.
What do the license and tracking pages answer?
How does attribution cover different inquiry types?
Attribution covers different inquiry types through call tracking for calls and form tracking for advertising leads and website forms, according to the vendor’s pages. The vendor also says its form tracking includes forms embedded through iframes.
Does form tracking include iframe forms?
Yes. The pricing page says website form tracking includes forms embedded through iframes. It also describes tracking advertising leads and website forms, so buyers can ask support how iframe submissions appear in their reporting workflow.
What does the setup and migration statement cover?
The vendor states that setup takes 12 minutes and that switching from another service does not lose data. Those are the provider’s claims; the statement does not set out the migration process or specify which data types the claim covers.
What integration and API scope is stated?
The vendor says the service has 27+ free integrations and an open API. Its homepage names Bitrix24, JivoChat, LiveChat, and Venyoo for chat-source attribution. Buyers can ask which connection methods apply to their planned workflow.
When must termination notice be sent?
The licensee must notify the vendor no later than two working days before the end of a reporting period. The agreement ties the notice deadline to that period’s end, so buyers should confirm how the reporting period is defined for their account.
What do the refund and service-continuity clauses say?
The agreement says fees for accepted license rights are non-refundable unless termination resulted from the vendor’s breach. It also allows interruptions during technical work. Ask how these clauses apply to accepted rights and scheduled work for the account.
Are the written terms ready to assess?
Fits if… the stated plan scope matches the workload and the buyer has written answers on invoice timing, termination, and refund conditions.
Probably not if… the buyer needs predictable charges for adaptations or needs the terms to provide refunds beyond the stated exception.
Main risk… missed payment can lead to suspension, and the agreement permits termination after more than five working days of delay.
Sources
Below are the public pages behind the facts above, together with the date each one was read.
- calltracking.ruchecked
- calltracking.ru/ofertachecked
- calltracking.ru/pricechecked
Notes on the making of this review
Editorial team of Profile Workshop. Profile Workshop compiled this page from the public sources above as they stood on 2026-10-31. We did not test the service ourselves. We revise the text whenever those sources are updated.
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